Returns
Please note, the returns policy outlined below is applicable to purchases made online only.
PRODUCTS THE SUBJECT OF A “SALE”
All items purchased online, excluding final sale items, can be returned for “change of mind” for store credit only and must comply with the below returns policy. We do not issue refunds on any discounted items including any promotional discounts.
Store credit will be issued as a gift card and can be used on line only. All gift cards are issued in accordance with, and on the basis of the Urban Tech Apparel PTY LTD Terms and Conditions.
Final sale items are defined as items that are discounted by 50% or more of the original recommended retail price (RRP). Final sale items are not eligible for “change of mind” return.
CONSUMER GUARANTEES
Urban Tech Apparel PTY LTD will provide you with a full refund if the product you purchased from us on line via the internet:
– is faulty, not of acceptable quality, or unsafe; or
– does not match descriptions made on the Site
Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for repair, replacement or refund. If a product that you have purchased from us meets this description, please contact us for a Return Authorization number (RA#) as soon as you become aware.
CHANGE OF MIND RETURNS
A “change of mind” return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.
Urban Tech Apparel PTY LTD accepts “change of mind” returns for full priced items purchased online as above and in accordance with the following terms;
– a Return Authorization number (RA#) must be requested within 7 days of receipt of order
– item(s) must not be worn, altered, damaged or washed
– item(s) must have all tags attached
– returns must include all original packaging including boxes and dust bags and these must be in original condition as they are considered part of the item
– returns must be posted back to Urban Tech Apparel PTY LTD head office within 7 days of issue of your RA#.
In the event that a change of mind return does not meet any of the above terms, Urban Tech Apparel PTY LTD reserves the right to reject the change of mind return.
To ensure you will be eligible for a return, we recommend the following;
– do not apply body moisturisers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics
– be careful of make-up rubbing off on garments
– try all swimwear and lingerie on with underwear underneath
PRODUCTS THE SUBJECT OF A “SALE”
All sale items purchased online, excluding final sale items, can be returned for “change of mind” for store credit only and must comply with the above returns policy. We do not issue refunds on any discounted items including any promotional discounts.
Store credit will be issued as a gift card and can be used on line only. All gift cards are issued in accordance with, and on the basis of the Urban Tech Apparel PTY LTD Terms and Conditions.
Final sale items are defined as items that are discounted by 50% or more of the original recommended retail price (RRP). Final sale items are not eligible for “change of mind” return.
EXCHANGES
Urban Tech Apparel PTY LTD does not accept exchanges for items purchased online. If you would like to exchange an item for another size or a different style we recommend you re-purchase the new item and return the original item for a refund.
REFUNDS
Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value of the item(s) returned excluding any discounts or special offers received and any shipping costs associated with the order.
Refunds can only be issued for full priced items purchased online and “change of mind” returns must comply with the returns policy. Once your refund has been processed, depending on your financial institution, please allow up to 3 business days for the funds to appear back into your account.
In the event your return is not approved for refund, you will be contacted by us.
DUTIES & TAXES
Urban Tech Apparel PTY LTD is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. If an international order is rejected by the customer or the customer is unable to accept the delivery and duties and taxes have already been paid by the customer, Urban Tech Apparel PTY LTD will not be able to refund the duties and taxes. Please contact your local customs offices for more information regarding duties and taxes.
TO RETURN AN ITEM
If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. To register for a return; log in to your account, select the order in which the item(s) that you would like to return belongs and then follow the return prompts. Please note, we cannot accept returns in store for items purchased online.
Once you have registered for a return you will receive a Return Authorisation number and a return form will appear on the return request confirmation screen that must be printed off and enclosed with the returned item(s). The item(s) must be wrapped in the original packaging and must be sent back to Urban Tech Apparel PTY LTD via registered post (a tracking number is required) within 7days of requesting a return.